One of the most significant responsibilities a Katy property owner has is to listen to tenant complaints. However, none can prove to be quite a challenge than dealing with overly demanding renters. While tenant complaints have to be addressed efficiently and professionally, you might be faced with a renter who always seems to voice complaints about everything, making almost endless, borderline unreasonable requests. If you summarize all their concerns into mainly health-related problems, then you potentially have a tenant who is a hypochondriac or better known as someone who suffers from illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their health. They are excessively worried about their health and could view their surroundings as unsafe or unhealthy. Most of their excessive or unreasonable complaints may stem from these behaviors and fears.
Dealing with a hypochondriac can be a tricky responsibility; they have a hard time handling their urges and may seek constant reassurance about any number of things, which often takes the form of a complaint. They may continually ask you to review something for them, trying to enlist you as a kind of coping mechanism for their anxieties.
The proven way to deal with a tenant who suffers from illness anxiety is first, to let them know that the home they have rented is properly maintained. Next, it’s essential to set (and follow consistently) firm guidelines about when, where, and how often they can reach you. To manage repair requests and other complaints, it’s a good idea to require your renter to do so in writing. This helps by creating a paper trail of each complaint (and your response) in the event of a dispute and may even cut down on the number of requests they make.
Though challenging, it’s crucial that you stay courteous and professional and to bear in mind that you are not compelled to come running every time your tenant beckons. As long as you are confident that the Katy rental property is being regularly and properly maintained, it’s best to briefly reassure the renter that you will handle the situation, but depending on what it is, that you will probably address it at a later date. You may also need to remind the tenant about any relevant lease terms, terms that should spell out which responsibilities belong to the renter and which belong to the property owner to bypass confusion or false expectations.
Handling difficult tenant relations can be one of the least pleasant parts of a landlord’s job. Why not let the professional property managers at Real Property Management Preferred to handle it for you? We will ensure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 281-894-9111 for more information.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
